Help! My Internet went out, what should I do?

Most of us need access to the Internet 24/7. It can be frustrating if service goes out for a few minutes or an even longer period of time. Did you know there are trusted troubleshooting techniques that can fix your connection? Below are some easy tips to get you back online. 


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  1. Untangle your cables and cords. Make sure your wifi router and power brick are plugged in, turned on, and getting power. Verify your connections are tight and secure, and that everything is connected to the correct port or outlet. 
  2. Restart, reboot, and verify. It’s important to remember your router is a computer, and the most common resolution to computer errors is rebooting the device. Unplug your router’s power cord from the wall outlet for at least 20 seconds and plug it back in. If this doesn’t restore service, unplug the power brick from the wall outlet for 20 seconds and plug it back in. Finally, power off and restart your computer or device that you are having difficulty with. Wait two minutes, and then attempt to access the Internet. 
  3. Still no service? The next step is to confirm your device is configured correctly. If you can browse online with one device, but not another, check the device’s network settings. Make sure wifi is enabled under your wifi settings and you are connected to the proper SSID (network) using the right security password. Airplane Mode should be disabled on your devices if you are attempting to access the Internet.
  4. If you are still having problems, make sure there are no viruses or malware on your device. You can download a program (via a Cellular connection) to ensure your system is performing optimally.
  5. At this point, if you are unable to connect any devices to the Internet, you should contact your Internet Service Provider. It may be time to replace your router or update the firmware on your devices. Your provider can verify if there is an outage in your area and complete more specific troubleshooting. 

If there are no network outages reported and your Internet connection goes out often, it’s probably time to buy a new router. Routers should be upgraded every two to three years.

Many times if you have a problem with your Internet connection it isn’t something major. Maybe your pet disconnected a cord or your child unplugged a cable.  By following the above steps, you will be surprised at how you can fix the problem yourself! 

About us: SkyPacket Networks is a locally-owned Internet Service Provider (ISP) that was created in March 2008. Our business was created with the idea that our area needed reliable Internet where the customer is at the center of our business. Since day one we’ve stood by our slogan “We don’t raise prices, we raise standards”. We provide Internet service to residences and businesses in Allegany County, Maryland, Mineral County, West Virginia, and the following counties in Pennsylvania: Lackawanna, Luzerne, Columbia, Montour, Snyder, Wayne, and Union.

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